Criteria

Criteria

The requirements of the Criteria for Performance Excellence are embodied in seven Categories, as follows:

  1. Leadership
  2. Strategy
  3. Customers
  4. Measurement, Analysis, and Knowledge Management
  5. Workforce 
  6. Operations 
  7. Results

Organizational Profile Your Organizational Profile (top of figure) sets the context for the way your organization operates. Your organization's environment, key working relationships and strategic situation-including competitive environment, strategic challenges and advantages, and performance improvement system--serve as an overarching guide for your organizational performance management system.

Performance System The performance system is composed of the six PQA Categories in the center of the figure that define your processes and the results you achieve.

Leadership (Category 1), Strategy (Category 2), and Customers (Category 3) represent the leadership triad. These Categories are placed together to emphasize the importance of a leadership focus on strategy and customers. Senior leaders set your organizational direction and seek future opportunities for your organization.

Workforce (Category 5), Operations (Category 6), and Results (Category 7) represent the results triad. Your organizations workforce and key operational processes accomplish the work of the organization that yields your overall performance results.

All action point toward Results -- a composite of product and process outcomes, customer-focused outcomes, workforce-focused outcomes, leadership and governance outcomes, and financial and market outcomes.

The horizontal arrow in the center of the framework links the leadership triad to the results triad, a linkage critical to organizational success. Furthermore, the arrow indicates the central relationship between Leadership (Category 1) and Results (Category 7). The two-headed arrows indicate the importance of feedback in an effective performance management system.

Criteria

The requirements of the Criteria for Performance Excellence are embodied in seven Categories, as follows:

  1. Leadership
  2. Strategy
  3. Customers
  4. Measurement, Analysis, and Knowledge Management
  5. Workforce 
  6. Operations 
  7. Results

Organizational Profile Your Organizational Profile (top of figure) sets the context for the way your organization operates. Your organization's environment, key working relationships and strategic situation-including competitive environment, strategic challenges and advantages, and performance improvement system--serve as an overarching guide for your organizational performance management system.

Performance System The performance system is composed of the six PQA Categories in the center of the figure that define your processes and the results you achieve.

Leadership (Category 1), Strategy (Category 2), and Customers (Category 3) represent the leadership triad. These Categories are placed together to emphasize the importance of a leadership focus on strategy and customers. Senior leaders set your organizational direction and seek future opportunities for your organization.

Workforce (Category 5), Operations (Category 6), and Results (Category 7) represent the results triad. Your organizations workforce and key operational processes accomplish the work of the organization that yields your overall performance results.

All action point toward Results -- a composite of product and process outcomes, customer-focused outcomes, workforce-focused outcomes, leadership and governance outcomes, and financial and market outcomes.

The horizontal arrow in the center of the framework links the leadership triad to the results triad, a linkage critical to organizational success. Furthermore, the arrow indicates the central relationship between Leadership (Category 1) and Results (Category 7). The two-headed arrows indicate the importance of feedback in an effective performance management system.

Articles

Articles

DTI lauds PQA Regional Champions

In its bid to intensify the promotion of the PQA nationwide, the Department of Trade and Industry (DTI) pushed for the advancement of small and medium-sized enterprises (SMEs) in q... (Read More)

PQA Recipient Organizations (as of 2020)

PQA Awardee and Recipients (as of 2020)  2020  Recognition for Mastery in Quality Management  Pangasinan State University  Recognition for Prof... (Read More)

DTI, GCG ink partnership for globally competitive and sustainable GOCCs

In a bid to further promote competitiveness and long-term sustainability across Government-Owned and -Controlled Corporations (GOCCs), the Department of Trade and Industry (DTI) an... (Read More)

MOU Between DTI and GCG for the Promotion of PQA

Memorandum of Understanding Between the Department of Trade and Industry (DTI) Governance Commission for Government-Owned or -Controlled Corporations (GCG) for the Promotion Of Phi... (Read More)

PQA ASSESSORS PREPARATORY COURSE

PQA ASSESSORS PREPARATORY COURSE The PQA is an integrated quality management tool for organizational excellence based on the US Baldrige Performance Excellence. The backbone of th... (Read More)

Articles

DTI lauds PQA Regional Champions

In its bid to intensify the promotion of the PQA nationwide, the Department of Trade and Industry (DTI) pushed for the advancement of small and medium-sized enterprises (SMEs) in q... (Read More)

PQA Recipient Organizations (as of 2020)

PQA Awardee and Recipients (as of 2020)  2020  Recognition for Mastery in Quality Management  Pangasinan State University  Recognition for Prof... (Read More)

DTI, GCG ink partnership for globally competitive and sustainable GOCCs

In a bid to further promote competitiveness and long-term sustainability across Government-Owned and -Controlled Corporations (GOCCs), the Department of Trade and Industry (DTI) an... (Read More)

MOU Between DTI and GCG for the Promotion of PQA

Memorandum of Understanding Between the Department of Trade and Industry (DTI) Governance Commission for Government-Owned or -Controlled Corporations (GCG) for the Promotion Of Phi... (Read More)

PQA ASSESSORS PREPARATORY COURSE

PQA ASSESSORS PREPARATORY COURSE The PQA is an integrated quality management tool for organizational excellence based on the US Baldrige Performance Excellence. The backbone of th... (Read More)